Customer Experience Representative with great interest for the outdoors
We are currently searching for a positive, outgoing and service minded person to join our Customer Experience Department. Our goal is to provide a unique experience to all our customers and become the very best Customer Service of the outdoor industry.
As a part of the Customer Experience team you will have the responsibility and opportunity to contribute to our goals of creating a positive, solution oriented work environment. The person we are looking for has great passion for the outdoors, and who shares our companies values; Competent, Curious, Passionate & Supportive.
It is an advantage if you have experience from Retail and/or the outdoor industry.
The role is shift based and requires someone who can work flexible hours. Our current 8 week shift plan includes:
5 weeks shift from 08-16
2 weeks evening shift from 15-23
1 week morning shift at 06-14
every 8th week you will have a working weekend covering both Saturday and Sunday from 13-21
after working weekend you will have Monday and Friday off
red days on shift
Our HQ is located at Lysaker where work normally is conducted. At the moment we have a combination of both working from home and from our HQ.
Responsibilities and tasks
Provide excellent customer service to all B2B and B2C customers from all different channels and according to agreed KPIs (time and quality)
Excellent internal communication, support and coordination with repair and external service centers, sales coordinators, supply chain coordinators, warehouse/ Logistics staff and accountings personnel to make sure excellent customer services are provided
Know the Norrøna collection at a good level in terms of technical and functional features
Proactively suggest routine improvements
Proactively report to leader on critical information from customers and market
Qualifications & Qualities
Good knowledge of products from the outdoor industry
Experience from customer service environment, or experience from retail sector
Excellent communication skills, both verbal and written
Must be able to work comfortably in Norwegian and English
Fluency in French or German language is an advantage
Must be able to multitask in several communication channels at the same time
Comfortable working with phone, chat and mail as a work tool
A unique opportunity to be a contributing part of taking Norrønas customer journey to the next level
Fast paced work environment at our HQ Lysaker with highly motivated, result oriented and competent colleagues
Cantina with lunch
At Norrøna we aim to welcome more people to nature by making the greatest outdoor products in the world. Do you want to join in? Norrøna is for everyone who loves quality, function, design and sustainability. Our mission is to make the world's greatest outdoor products. Norrøna was founded in 1929 and has been owned and run by the same family ever since. Our brand values roots, innovation and passion make up the foundation of our own design philosophy: Loaded Minimalism - a philosophy that reflects our drive to design clean products with all critical details. "Welcome to nature".